Our terms for
Nutrition-It-Up Meal Delivery Service may be amended or updated, without
notice. In using our Nutrition-It-Up meal delivery service, you indicate your
acceptance of these terms. Any use of this service after the revised or updated
terms suggests your acceptance of the amended terms.
is currently only available in the Toronto area, GTA (Etobicoke, Mississauga),
Scarborough, Markham, Richmond Hill, Thornhill, Vaughn.
You must be at
least 18 years of age to use this service.
will take place on Mondays and Wednesdays between 11:00am-3:00pm to the
address you provide on your order forms.
Any meals delivered
to an office, apartment, and/or condo, you will be required to meet the driver
in the lobby/ main floor to collect your meals.
Upon arrival, you will be contacted via text and/or email.
(Please indicate on the order form the best way to contact you upon arrival via
text or email.)
The driver is not
required to deliver your meals at your door. This is to ensure that we maintain
efficiency of all other client deliveries.
All orders must be received by Saturday at 12:00pm EST, in order to receive your meals for the following week. Orders placed after midnight on Friday will be processed for not the following week, but the week after.
It is your
responsibility to be available to retrieve your order during this designated
time. Upon arrival, the driver will wait 5 minutes; thereafter, he is required
to leave, in order to fulfill other delivery orders.
If you miss your delivery, the driver will return to your location at a later time; you will be charged an additional
re-delivery fee of $15 that will be charged via your method of payment.
If someone else is accepting your meals on your behalf, you must notify us prior to delivery. You can do so on the order form or by contacting us at firstname.lastname@example.org
If you opt-in for a weekly or monthly package, delivery times will be the same each week/ month, unless stated otherwise.
We will be closed
all holidays and long weekend. This will result in all orders to be delivered
on our next delivery day and time (Wednesdays between 11:00-3:00pm), unless stated otherwise.
In the case of
any delivery complications and/or unforeseen weather conditions, it may be necessary
to alter the delivery schedule, resulting in orders to be suspended on the
specific delivery date and time. We will notify you via email or by phone to
organize a day and time to have your order delivered to you.
Once your meals
have been delivered, please make sure you check your order. If anything is
missing from your order, please contact us immediately from the time of
delivery either by phone (416)988-1531 or via email:
email@example.com. We are not liable nor responsible for
any missing food thereafter.
Our prices are
subject to change at any time without notice. All payments must be made via our
automated ordering system. If any changes need to be made after the ordering and
payment process, you must contact us via email or by phone 48hrs prior to
You may cancel or pause your weekly or monthly package at any time. There will be no refunds given, no exceptions. If you would like to upgrade, resume and/or change your package, you may do so at any time. It is your responsibility to contact us to resume your order.
If you would like to upgrade and/or change your package, any remaining credit will be transferrable towards any other Nutrition-it-Up package.
No refunds will be given to meals that you may not like. We are happy to provide you with a credit that you may use towards a following order and/or 1 free meal.
During the ordering process, it is imperative that you inform us of ALL allergies/ food sensitivities and/or conditions; this is to ensure the health and safety of each individual’s meals.
If you require assistance during the ordering process, please contact us, we will be more than happy to help you. Contact us at firstname.lastname@example.org
We are not responsible or liable for any mishaps due to your negligence. This includes choosing the correct package to fit your needs. No refunds will be given as a result, no exceptions.
You must sign your order form, from the driver, when your order arrives.